So if you aren't completely in love with it, let us know so we can replace it, exchange it or issue you with a store credit.
** During the Covid-19 Pandemic, we have extended our returns period:
Please lodge your return on our returns portal within 10 days, and then ship back the item to us within 14 days.
Return parcel will be quarantined for 5 days before processing **Return eligibility:
Boho Buys reserves the right to refuse returns if:
If you receive your order and think something isn't quite right, let us know right away! Take a few photos (including some up close) for us to inspect and if it is faulty, we will bend over backwards to make sure you are looked after! We will:
Once your return is received and inspected by quality control, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We have an incredibly low rate of faulty stock returns as our quality control procedures are higher than the standard within our industry. Please see our detailed quality control procedures and how we determine an item as being damaged by the customer here: https://www.bohobuys.com/pages/quality-controlIf you are approved for a refund, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. This will show on your credit card statement in 1-8 business days, depending on your bank.
Under Australian Consumer Law, we are not required to and do not accept returns on:
Swimwear can be returned within the given time frame ONLY if they remain unworn, unwashed and unaltered, with all tags and packaging in tact. Boho Buys is not required by Australian Law to accept any swimwear that is not returned to us in perfect, unworn condition.
If you need to cancel - we get it! But to ensure quick delivery, we like to pack and ship your order out quickly so get in touch asap!
We are not able to cancel orders/items that:
Boho Buys does it's best to protect your items in transit, by using protective bags, bubble wrap on jewellery and sealing openings on the satchels. If your parcel arrives damaged, opened or torn, please open a case with your postal provider. Boho Buys cannot be held responsible for damages in transit.
Should the incorrect item be sent, contact us right away so we can rectify the error. Return costs will be reimbursed by Boho Buys (regular shipment only)
International: Either a partial refund will be offered (keep the garment) or return to us for full refund. Unfortunately, we will only reimburse the cost of regular freight.
Shopping online can be a bit like that! We provide multiple photos and angles on our products and take every care to ensure all images and descriptions provide accurate and detailed information.
Please take the time to look at images carefully and read the full product description below the images. We will always show the fabric composition, full size guide and design features to help represent the item as best as possible.
Low grade colour variations are normal between all the different computers, tablets and smart phones.
If you still aren't 100% in love once it arrives, send it back and we'll happily issue you with a credit.
This includes items which come with unexpected or missing features, fabric is listed incorrectly or the style has been described differently to what is true (ie. style is described as short sleeve but arrives with long sleeves) We will happily replace, exchange, credit or refund items grossly misrepresented.
It does not include sizing issues (unless it does not match the sizing chart by more than 15%), dislike of the style, different fit/length to what is shown in images or low grade colour variations.
All images are optimised to show colours and features to their best ability. Slight variations are normal as each monitor or screen has different settings. Neon colours will be marked as neon, as this does not show well online.
If in doubt, compare to photos on mobile, or contact us via email for assistance firstname.lastname@example.org
Force Majeure is the unforeseeable circumstances that prevent someone from fulfilling a contract. This includes war, riots, strikes, government actions, amended legislation, natural disasters including but not limited to flooding, blizzards, volcanic explosions, fire etc, sabotage, accident and well as customs and delivery/couriers delays.
It is a law the releases Boho Buys from obligations in events beyond Boho Buys' control. We will assist to our best ability but cannot refund in any way or alter the outcome once these events have occurred.
Delivery complaints and feedback will be passed onto the relevant companies should they occur but are in no way at the fault of Boho Buys.
If you haven’t received a refund yet:
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
International returns are available, however must be sent back to our Australian Office at the expense of the buyer.
Please also be aware of currency conversion. All items are charged in AUD (Australian Dollars). In the rare chance an item or order must be refunded, refunds are done at the current exchange rate and is no way controlled by Boho Buys. We will refund you in full AUD. The amount you receive may be slightly more or slightly less than what you initially paid. This is beyond our control and we are unable to change this in any way.
Learn more about exchange rates HERE
Shipping costs are non-refundable.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you will vary.
You should consider using a trackable shipping service or purchasing shipping insurance so we can help you locate lost or delayed return parcels. We can't accept returns unless they are safely returned to our office.