Returns Policy

Don't love it? Return it.

We want you to LOVE what you buy.

So if you aren't completely in love with it, let us know so we can replace it, exchange it or issue you with a store credit.

** During the Covid-19 Pandemic, we have extended our returns period:

Please lodge your return on our returns portal within 10 days, and then ship back the item to us within 14 days.

Return parcel will be quarantined for 5 days before processing **

Return eligibility:

All swing tags intact (either at the neck or lower inside hem)
Item must be sent back in it's original cello packaging - items damaged in transit upon their return due to a lack of packaging will be denied the return.
Item has not been washed, worn or altered in any way
Item has not been damaged or stained while tried on. Items covered in perfume, deodorant or make up will be denied.
Item has been sent back within 14 days of delivery to your letterbox (40 for international) - please lodge your return with us though as normal within 14 days of delivery
Item was not purchased as FINAL SALE (items purchased from our sale page will have a final sale sticker on it)
Hygiene label has not been removed from swimwear
Item is not part of our wellness range (soaps, shampoos, room sprays etc)

Boho Buys reserves the right to refuse returns if:

Swing tags have been removed or tampered with
Item is damaged in transit as the original packaging was not used
Item has been washed, hemmed, or altered in any other way
Item is returned with make up or anti perspirant stains
Item has tension tears (ie. split or strained under arm in styles too small)
Item is returned to us more than 14 days since delivery (35 days for international)
The item was part of a final clearance sale
The item is a wellness item (hand wash, room sprays etc)
Hygiene label is removed or tampered with on a swimwear item

>> LODGE YOUR RETURN HERE <<

Please refer to our detailed policy below:

Our policy lasts 10 days from delivery to your letterbox (not order date).

If 10 days have gone by since your order was delivered, your item has found it's forever home and we can’t offer you a refund or exchange, even if the product is deemed faulty. Please check your order as soon as it arrives.

Items deemed as damaged by the customer (accidentally or intentionally) will be denied.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All costs incurred for the return of the item are the responsibility of the customer. We encourage customers to return it to us with a service that includes tracking, as lost parcels are not the responsibility of Boho Buys.

Take care returning fragile items - damaged during transit will not be eligible for exchange or refund.

REFUNDS & FAULTY GOODS

In compliance with relevant State Laws, refunds will only be honoured for products with manufacturing faults, if a replacement or repair is unavailable.

Under Australian Consumer Law, we are not required to and will strictly deny refunds for wrong sizes purchased, wrong style selected or any other reason which is not at the fault of Boho Buys or it's vendors and/or suppliers. We will offer exchange and credit for these returns.

* Please note all orders made with zipPay & AfterPay are strictly no refund, (exchange and store credit accepted)

If you receive your order and think something isn't quite right, let us know right away! Take a few photos (including some up close) for us to inspect and if it is faulty, we will bend over backwards to make sure you are looked after! We will:

Arrange for the return shipment (if required)
Arrange a repair (if available)
Arrange an immediate replacement (if available)
Offer an exchange, credit or refund if a replacement or repair is unavailable.

Once your return is received and inspected by quality control, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

We have an incredibly low rate of faulty stock returns as our quality control procedures are higher than the standard within our industry. Please see our detailed quality control procedures and how we determine an item as being damaged by the customer here: https://www.bohobuys.com/pages/quality-control

If you are approved for a refund, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. This will show on your credit card statement in 1-8 business days, depending on your bank.

GOODS EXEMPT FROM RETURN:

Under Australian Consumer Law, we are not required to and do not accept returns on:

Gift cards
Sale items (reduced to clear)
Jewellery & Flash Tattoos
Lingerie
Intimate & sanitary goods
Wellness product, including but not limited to: shampoo, hand wash, oil roller, room spray etc

Swimwear can be returned within the given time frame ONLY if they remain unworn, unwashed and unaltered, with all tags and packaging in tact. Boho Buys is not required by Australian Law to accept any swimwear that is not returned to us in perfect, unworn condition.

CANCELLED ORDERS

If you need to cancel - we get it! But to ensure quick delivery, we like to pack and ship your order out quickly so get in touch asap!

We are not able to cancel orders/items that:

Are pre-order items already in transit to us
Orders already shipped to you
Custom printed T-Shirts already in production
AfterPay and & ZipPay orders will be issued a credit or a 10% deduction will be taken off the cancellation amount to cover fees

DAMAGES IN TRANSIT

Boho Buys does it's best to protect your items in transit, by using protective bags, bubble wrap on jewellery and sealing openings on the satchels. If your parcel arrives damaged, opened or torn, please open a case with your postal provider. Boho Buys cannot be held responsible for damages in transit.

INCORRECT SIZE/STYLE RECEIVED:

Should the incorrect item be sent, contact us right away so we can rectify the error. Return costs will be reimbursed by Boho Buys (regular shipment only)

International: Either a partial refund will be offered (keep the garment) or return to us for full refund. Unfortunately, we will only reimburse the cost of regular freight.

ITEM NOT AS EXPECTED:

Shopping online can be a bit like that! We provide multiple photos and angles on our products and take every care to ensure all images and descriptions provide accurate and detailed information.

Please take the time to look at images carefully and read the full product description below the images. We will always show the fabric composition, full size guide and design features to help represent the item as best as possible.

Low grade colour variations are normal between all the different computers, tablets and smart phones.

If you still aren't 100% in love once it arrives, send it back and we'll happily issue you with a credit.

Gross misrepresentation:

This includes items which come with unexpected or missing features, fabric is listed incorrectly or the style has been described differently to what is true (ie. style is described as short sleeve but arrives with long sleeves) We will happily replace, exchange, credit or refund items grossly misrepresented.

It does not include sizing issues (unless it does not match the sizing chart by more than 15%), dislike of the style, different fit/length to what is shown in images or low grade colour variations.

All images are optimised to show colours and features to their best ability. Slight variations are normal as each monitor or screen has different settings. Neon colours will be marked as neon, as this does not show well online.

If in doubt, compare to photos on mobile, or contact us via email for assistance support@bohobuys.com

WHAT IS FORCE MAJEURE? HOW DOES IT AFFECT ORDERS?

Force Majeure is the unforeseeable circumstances that prevent someone from fulfilling a contract. This includes war, riots, strikes, government actions, amended legislation, natural disasters including but not limited to flooding, blizzards, volcanic explosions, fire etc, sabotage, accident and well as customs and delivery/couriers delays.

It is a law the releases Boho Buys from obligations in events beyond Boho Buys' control. We will assist to our best ability but cannot refund in any way or alter the outcome once these events have occurred.

Delivery complaints and feedback will be passed onto the relevant companies should they occur but are in no way at the fault of Boho Buys.

LATE/MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet:

First, check your bank account again.
Then, contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@bohobuys.com

INTERNATIONAL RETURNS

International returns are available, however must be sent back to our Australian Office at the expense of the buyer.

Please also be aware of currency conversion. All items are charged in AUD (Australian Dollars). In the rare chance an item or order must be refunded, refunds are done at the current exchange rate and is no way controlled by Boho Buys. We will refund you in full AUD. The amount you receive may be slightly more or slightly less than what you initially paid. This is beyond our control and we are unable to change this in any way.

Learn more about exchange rates HERE

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift card for the value of your return. Once the returned item is received, the gift card details will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING

Shipping costs are non-refundable.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you will vary.

You should consider using a trackable shipping service or purchasing shipping insurance so we can help you locate lost or delayed return parcels. We can't accept returns unless they are safely returned to our office.

Currency