We have a detailed procedure for receiving and dispatching stock to ensure all items sent out are 100% perfect and ready to be lovingly worn.
We have a 99.98% "perfection" rate! And as a small business, we are incredibly proud of this!
Items sent to customers with manufacturing faults: only two items in four years.
Missing items from order: one item in six and a half years.
Items claimed to be faulty but damaged by the customer in order to receive a refund: An average of 2-3 customer every 6-12 months.
We don't send out items with flaws in the fabric, so a claim on holes in the fabric are usually intentional, or caused when opening the mailing satchel or the protective packaging with scissors.
We will also deny returns on items with tension tears. A tension tear occurs when a fabric, seam or closure (buttons or zipper) is putting under stress and cause it to split or warp. This can only occur in two instances:
Please take care when trying on your items! If it feels a little small, don't force it on. We don't like denying our customer returns requests, but will if we have to
Items that are incorrectly washed, laundered, steamed, ironed or stored will also void it's warranty. Please take the time to check the garment care label once you receive it.
If you receive your order and think something isn't quite right, let us know right away! Take a few photos (including some up close) for us to inspect and if it is faulty, we will bend over backwards to make sure you are looked after!
Under Australian Consumer Law, we are not required to and will strictly deny refunds for items damaged by the customer, accidentally or intentionally.
As per Australian Consumer Law, items deemed faulty by Boho Buys, we reserve the right to repair the item or replace it. A refund is only offered if the item cannot be repaired or replaced.
If you receive a parcel that has clearly been battered in transit or arrives torn or damaged, let us know right away so we can open a case with Australia Post. Be sure to take a few photos before opening up your parcel.